All products are eligible for a refund if returned within 30 days after arrival of your order. With refunds we mean that you get a voucher to use in our store equal to the price of the product(s) you have bought and wish to return.
If you have paid with crypto (or fiat) we will give you the (refund) voucher equal to the price of the product(s) you bought. It usually takes 1-10 business days after we recieved the returned products to send you the voucher through e-mail.
With a track & Trace code, Cryptobird accepts the risk for the shipment. For packages where this is not the case (international mail for example) the risk is for the buyer. It is not possible for us to check whether the package has arrived.
Fortunately, you receive a track & trace code for 99% of the orders!