Frequently Asked Questions

General

Company Info

Where is your company based?

Are the taxes included?

Payments

Can I pay with a different (fiat) currency?

Do you accept cryptocurrencies?

Is it safe to pay with cryptocurrencies?

Which cryptocurrencies do you accept?

Why can I only checkout in USD?

Return Policy

What is your return policy?

What are the costs of returning my order?

How do I return my order?

Can I get a refund?

How long does my refund take?

Shipping

Where do you ship?

What is the delivery time?

What are the shipping fees?

Do I recieve a track and trace code?

What shipping company do you use?

Why do I recieve my packages separately?

Risk of Shipping

Contact

How can I contact you?